Effective Date: 1 January 2024
Thank you for choosing CupidClub.co.uk for your romantic jewelry purchase. We aim to provide high-quality products, and your satisfaction is our priority.
30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund.
Free Returns:
We understand that sometimes a product may not be quite right. That’s why we offer free returns on all eligible items. To initiate a return, please follow these steps:
- Send us an email: Contact us at hello@cupidclub.co.uk within 30 days of receiving your order. Include your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Packaging: Ensure the product is in its original packaging, unused, and in the same condition as when you received it.
- Shipping: Ship the item back to us using the provided return instructions.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original payment method.
Please allow up to 15 days for the refund to be reflected in your account. The processing time may vary depending on your bank or credit card company.
Exclusions:
This refund and return policy does not apply to customized or personalized items unless they are defective or damaged upon receipt.
Contact Us:
If you have any questions or concerns regarding our Refund & Return Policy, please contact us at:
CupidClub.co.uk
Email: hello@cupidclub.co.uk
Thank you for choosing Cupid Club. Your satisfaction is our priority.