Welcome to CupidClub.co.uk. Our Shipping Policy outlines the terms and conditions regarding the shipment of our romantic jewelry products.
Shipping Times:
We strive to process and ship most products within 1-4 business days. After processing, the estimated delivery times are as follows:
- UK:
Standard Shipping: 3-7 business days - USA:
Standard Shipping: 8-12 business days - Canada:
Standard Shipping: 10-15 business days - Australia, New Zealand:
Standard Shipping: 12-20 business days - Rest of the World:
Standard Shipping: 10-25 business days
Note: During busy periods, some orders may experience delays, and we appreciate your understanding.
General Shipping Information:
Once a product leaves our warehouse and is handed to the carrier, the shipping process becomes the responsibility of the carrier.
- Tracking Systems:
We have access to tracking systems that provide information until the package is within the carrier network. - Request Handling:
Once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping. Any shipping issues will be resolved through alternative means. - Tracking Updates:
If an order has been shipped, and tracking has not been updated 30 days from the shipping date, you may contact Support for further investigation.
Shipping Carriers:
UK Domestic Orders:
Royal Mail
USA Domestic Orders:
UPS to the local depot, with USPS as the last-mile partner.
Canada Orders:
UPS, running on an equivalent to First Class International service.
Australia, New Zealand, and Rest of the World Orders:
Landmark Global, running on an equivalent to First Class International service. Once the package reaches the destination country, it is delivered by the domestic mail carrier.
Contacting Carriers:
If you need to contact the carriers directly, you may use the following details:
- Royal Mail: Royal Mail Contact
- UPS: 1-888-742-5877 (Orders in the USA Only)
- Landmark Global: Landmark Global Contact
Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at:
CupidClub.co.uk
Email: hello@cupidclub.co.uk
Thank you for choosing Cupid Club for your romantic jewelry needs.