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Shipping Policy

Welcome to Our Shipping Policy outlines the terms and conditions regarding the shipment of our romantic jewelry products.

Shipping Times:
We strive to process and ship most products within 1-4 business days. After processing, the estimated delivery times are as follows:

  • UK:
    Standard Shipping: 3-7 business days
  • USA:
    Standard Shipping: 8-12 business days
  • Canada:
    Standard Shipping: 10-15 business days
  • Australia, New Zealand:
    Standard Shipping: 12-20 business days
  • Rest of the World:
    Standard Shipping: 10-25 business days

Note: During busy periods, some orders may experience delays, and we appreciate your understanding.

General Shipping Information:
Once a product leaves our warehouse and is handed to the carrier, the shipping process becomes the responsibility of the carrier.

  • Tracking Systems:
    We have access to tracking systems that provide information until the package is within the carrier network.
  • Request Handling:
    Once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping. Any shipping issues will be resolved through alternative means.
  • Tracking Updates:
    If an order has been shipped, and tracking has not been updated 30 days from the shipping date, you may contact Support for further investigation.

Shipping Carriers:
UK Domestic Orders:
Royal Mail

USA Domestic Orders:
UPS to the local depot, with USPS as the last-mile partner.

Canada Orders:
UPS, running on an equivalent to First Class International service.

Australia, New Zealand, and Rest of the World Orders:
Landmark Global, running on an equivalent to First Class International service. Once the package reaches the destination country, it is delivered by the domestic mail carrier.

Contacting Carriers:
If you need to contact the carriers directly, you may use the following details:

Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at:

Thank you for choosing Cupid Club for your romantic jewelry needs.

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